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Exceeding Customer Expectations: CPSE Workshop
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When: Thursday, April 5, 2018
Where: Golder Ranch Fire Training Facility
3845 E. Golder Ranch Road
Tucson, Arizona  85739
United States
Contact: Deputy Chief Eric Perry

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In recent times, significant shifts in the demand for fire services have occurred. In addition, expectations of elected officials and the general public have increased. Fire service organizations must be positioned to address these challenges by exceeding customer expectations in the future in order to sustain their organizations.

This course addresses customer service from the point of view of the Fire Service Agency. It will cover the skills and knowledge necessary for fire service staff at all levels of the organization to understand methods and gain ownership far exceeding their customer’s expectations. 


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